How can we improve Airmail?

Reply to does not always include the entire previous message

Reply to does not always include the entire previous message. Some emails I have to reply to from Gmail because either a) the reply email has no content at all (just the sender and a blue 'bar' that marks the beginning of the email I am replying to) or b) the last message is not included in the reply, so it looks like I am replying to myself.

I can't see a consistent pattern as to what causes this. If I see anything I will let you know.

91 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Sam shared this idea  ·   ·  Admin →

    7 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Martin Scholz commented  · 

        I have that too every once in a while. My best guess is that it relays to the feature that - if you mark some part of an email before hitting "reply", it only includes the marked/highlighted part in the answer. So my workaround: if you mark all content of the original email (e.g. by "Cmd+A") before hitting "reply", the marked text is included.

      • Matthew Cawley commented  · 

        If you select any text in the email and the press reply then only the selected text is shown in the reply. It could be possible that you have double clicked on empy space in the email without realising some time (which may select an empty line).

      • Anonymous commented  · 

        Are you highlighting some content before hitting the reply button? I usually notice when I do that only the highlighted text is quoted in the reply to message

      • Sören commented  · 

        I have the same problem in our company. when the eco reply's or forwards a email, sometimes the original email text is missing.

      • Joseph commented  · 

        I'm also seeing this. Sometimes it's totally gone...and just shows date, name and "wrote:" and then nothing.

      • Nik commented  · 

        This is caused by the "select text to be quoted in reply" feature. Sometimes there appears to be a selection of nothing, therefore the reply does not include the previous message. I then have to select-all, then replying.

      Airmail Mac 3.x

      Feedback and Knowledge Base